^theCRM Trainer 

(Y)Our Commitment / Focus Empowering	the NEW ECONOMY Marketing is a Dynamic Process Is your organization ?? Are you?
Individuals & Organizations  Train your way to Organization-wide Continuous~Improvement:        Quality, Productivity, Self~Actualization   for:  30 years in: 7 countries

Howard James Mlakar,  MBA ~ Program Director | Lead trainer

8656 Peebles Road   *    Pittsburgh   *   PA   *   USA   *   15237

tel:  412. 366. 2022   *    crmtrainer@verizon.net

to view Howard's bio-data click here

 

^theCRM Trainer 

has cultivated ~

~  Small Businesses, Government Bodies, International Organizations

~  various industries ie: manufacturing, retail, sales, service, education... .. .

~  CRM, TQM, ISO 9000, Quality and Productivity Movements 

~  Training & Human Resource Development

on an international level 

(Hong Kong, Malaysia, China, Indonesia, Singapore, Philippines)

Our shared Mission:	" Do you know: 1)Where your Organization is ? "
to strategically grow & differentiate  your Organization's   Systems &          Human Resources  to enhance Improvements in    Quality &      Productivity	2) Where your organization is headed?" Organizational Evolution	Maslow's organizational hierarchy We help you progress

 

Change in-competencies to --> COMPETENCIES

core-competencies reflect the collective learning of an organization

Outsource your Training

and your Marketing
so you can         focus on:	~ doing what you do best
	~ your Organization's strengths
	~ your competitive advantages
~  decisive movements to accomplish your business goals

conserve -- better utilize -- re$ources

Programs:  People must grow for your organization to grow

Listed are 'ready-to-modify' programs ~  re-created to your exact requirements.

Conducted in academic, public seminars, conference, &/or in-house training formats,
modules are proven, conceptual, & will be modified to your situation:

Marketing |  Management Marketing Subset topics Services Marketing / Customer Service International Marketing Strategic Marketing Consumer Behaviour e-Commerce/ e-Marketing/  e-Business Communications Salesmanship | Sales Management Entrepreneurship CRM  | Relationship Marketing   Marketing Research  Balanced Score-card Train-the-trainer the Learning Organization

Strategic Management HRM | HRM Subset topics New Hire/ Orientation International | Global Business Advertising |  Promotion Marketing Communications Business Organisation Business Administration Organisational Behaviour: Organisational Development TQM (Total Quality Management) BPR | Business Process Re-engineering Operations Management Breakthrough Leadership Franchising ISO 9000 (& subsets) the Corporate University

sampling does not reflect custom or technical areas ~ IT, Accounting, Finance, Construction, Engineering, Project Management, etc ~  easily provided from our pool of subject matter experts.

^theCRM Trainer takes an 

Action Learning, Interactive, & Integrated approach: 
towards a full Strategic Training Plan

 

 

Training & Consultancy

^{previously (still valid):}   

'good Leadership makes Management superfluous'

'Create Constancy of Purpose'           Our Services: Skills / Specializations:               Trainer, Facilitator, Instructor,  Speaker, Presenter Training Program Design/ Development Courseware & Materials Design Franchise & Business Development Conference, Seminar, Event Organizer    Marketing / Market Research  Learning Research / Relationships Mystery Shopper Recruitment/ Hiring / Training Journalist | Writer |Newsletters Brochures |Catalogues| Product Manuals PR  | Marketing Communications   Quality Management Systems: Operations  | Procedures  Supply / Distribution Chain Management Sourcing Training Distributors Monitoring Suppliers/ Relations Strategic / Entrepreneurial     Leadership ~>  Management Quantum Marketing | Sales  Innovation | Differentiator Learning Research   VoC ~ Voice of Customer Customer Relationship Marketing ~ CRM Intellectual Capital Strategic Alliance Building Licensing Opportunities International (HK, PRC, ASEAN) Change Agent  | MBNQA ISO 9000  | TQM  |  BPR HRM Organizational  Growth Organizational Development General Management Training & Orientation Manuals Customer Service     the Corporate University the Learning Organization     Let's Build your Organization Learning Model

 

The Essential Leader:	Essential Skills of Leadership
	Essential Skills of Communicating
	Supporting Change
___________________________________________________________________
Effective Leadership Communication:	Essential Skills of Communicating
	Communicating Up
	Delegating
________________________________________________________________________
Employee Performance Management:	Developing Performance Goals and Standards
	Providing Performance Feedback
	Coaching Job Skills
________________________________________________________________________
Conflict Resolution:	Resolving Conflicts
	Managing Complaints
	Effective Discipline

How may we help you to develop, achieve, or implement your Management strategies & tactics?

for more information    - Training Needs Analysis - Consulting              ~~> Else? - In-house Training Conducted specifically to your organization,  at the venue of your choice - Public Seminars Don't let small group size or individual interest   be a deterrent to improvement To minimize costs, Small groups or individuals from several organizations  could be combined but only upon your request Free Training Needs Analysis contact 412 366 2246 or crmtrainer@verizon.net We design & / or co-design programs to fit your organization

'good Leadership (TQM <~>ISO 9000) makes Management superfluous'

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