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Background & Overview International: resided in Hong Kong & Malaysia Worked throughout Asia/ ASEAN Region (Hong Kong; China; Singapore; Indonesia; Philippines; Malaysia) Successfully managed, trained, led, & marketed  within diverse multi-cultural-international environments Strategic / Entrepreneurial:  Business Start-up; consultative; strategic management expertise  Started, then managed 2 successful  Distance Education/ Management Training businesses Started: Designed --> Marketed-sold a Franchise/ Licensing system Business Owner Leadership / Branch Management Education/ Training Spearheaded Business Growth Strategic Planning Sales & Marketing Management HRM: screening, hiring, training Steward of resources Finance/ Budgeting Responsibilities:  top line (Sales) bottom line (Profit) everything in between Management: Systems / Procedures / Standards/ Metrics to ISO 9000 International Standards   Operations General Management  Wrote Quality Manual & documentation for all  Job descriptions/ positions Systems Procedures Functions Processes Standards/ Metrics Quality audit & non-compliance procedures QMS (Quality Management Systems) Innovation Organizational Design & Development alliances/ strategic partners Licensee / Strategic Alliance Development: Academic Partners in China institutional alliances organizations conducting licensed university programs articulation agreements agency / recruiter alliance student recruiting for licensees in China,  or recruitment to Malaysia, Australia, UK Montessori Preschool Franchisees/ Licensees  Marketed (sold; developed; designed)  Business Operations systems & procedures Academic programming curricula, syllabi,  Marketing strategies public speaker series -- contemporary topics corporate/ organisational talks within  government bodies organizations public Intellectual Capital / Instructional System Design: Foci: Productivity Enhancement Developed courseware, syllabi, manuals, & materials for Academic and Management Training Programs Business Models utilized: Learning Organization ISO 9000 Total Quality Management (TQM) MBNQA BPR Training & Human Resource Development Lecturer; trainer; instructor; facilitator; speaker;  and organizer classroom public seminars/ conferences in-house training; workshops   MBA: West Virginia University  B.S. in Business Administration, Youngstown State University §    American born passport holder    'good Marketing makes Sales Superfluous'

to return to theCRM Trainer Main Page,  Click here Professional Faculty Positions: (full time & adjunct) Bachelors through MBA lecturer/ facilitator, adult distance-learning;  organizations include: Point Park University (Pittsburgh, PA, USA) University of Ballarat (Australia)         University of New England (Australia)  Cambridge International (UK)  Newport University (USA) Duff's Business Institute (USA) Central Pennsylvania Business School (USA) Community College Allegheny College (Pittsburgh, PA, USA) University of the Sunshine Coast (Australia) to return to theCRM Trainer Main Page,  Click here Freelance Writer/ Journalist sample of publications articles listed are available uponrequest   crmtrainer@verizon.net Retail Asia ·       Sincere re-enters Shanghai to revive the past     (cover story) ·       McDonalds shows the way ahead – import substitution ·       Goldlion got itself ‘pulled’ into China ·       More opportunities await retailers in China ·       Shui Hing to set up shop in Shanghai ·       Re-inventing silk for the 21st century ·       Times Square: the Times are a’changing ·       On the MTR tracks: Human traffic a huge market to tap ·       Building a city within a city – to make room for a mall ·       Developers urged to plan and design for the future ·       Pleasure related shopping to increase ·       DCIL mounts an aggressive expansion trial in China ·       Hong Kong Vocational Training Council provides free    training for ‘serious students’ ·       Bar Coding Makes Progress in China ·       Joyce-DKNY to Make Mark in China ·       Developers Urged to Design and Plan for the Future ·       Pleasure Related Shopping to Increase ·       China Opening up its retail Market – with conditions ·       Hong Kong Trade Development Council spearheads    Marketing Opportunities in China ·       ReJOYCEing the Success of Human Potential Training     (Special Feature) Asian Architect & Construction: Computers and Construction, the Way Ahead The Building of Intelligence Asian Hotels and Catering ·    Food Chains in China: to Open or Not to Open

Other types of writing-journalism

• Business Events
  • trends
  • reports: markets; marketing research
    
    
• Training Programs & Manuals
  • Academic
  • Management Training
    
    
• Procedures/ Operations Manuals
  
  
• Marketing Brochures / flyers
  
  
• Press Releases
  
  
• Newsletters, etc
  
  
  

Howard J Mlakar:  Change Agent  | Differentiator Where is your organization now ?? Where would you  like it to be?

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to return to ^theCRM Trainer Main Page,  Click here

SEG International Bhd (Malaysia):. www.segi.edu.my; (3 positions) 1) Senior Manager International Affairs: liaise with student recruitment agents, and academic partner program providers in China – twinning articulation with Chinese, Australian, & UK universities 2) Business Development Manager, Montessori Child Enrichment Centres;  Start-up project, preschool licensing (franchising) program.  Developed licensing format, foundation, and training programs, operating systems.  www.montessori-edu.org 3) University Sunshine Coast (Australia), Lecturer -- MBA program: Entreneurship & Innovation, Utilized Capstone simulation www.capsim.com, & Blackboard LEO (Learning Exchange Organization) Training & Consulting Sdn Bhd (Malaysia);  Start-up project; Adult distance education & Management Training. Branch Manager; & Program Director:  academic, management, marketing, staff, lecturer, trainer recruitment, etc. Training design & development: modules, goals; objectives; projects, assignments, assessment criteria; develop student resources Branch Management:  budgeting; marketing: brochures; database; e-marketing; newspaper ads;  marketing staff; conduct previews; lead management; PR releases.   Institut Klasik, (Malaysia); Designed job-skill & academic programs that rural students would find useful;  ie foundation pathways -- work skills leading to academic credit Conducted career day & motivational talks in high schools & village halls, with support from headmasters, local Penghulus (village chief), & UMNO youth group leaders.  Future Structure Sdn Bhd (Malaysia);   Start-up project; Branch Manager: Program Director. Courseware Focus: TQM; ISO 9000; Training; Human Resource Development; OD.  Adult distance education & management training; in-house-training provider; brought to Human Resources Development Ministry Approved Training Provider (ATP) status.  Responsibilities: HRM; Marketing; Operations Management – administrative & courseware Freelance writer, lecturer, trainer, conference organizer (Hong Kong); journalism & freelance activities spanned industries  Foodservice Consultant & Equipment Specialist:  Start-up project; General, Sales, & Marketing Manager; Foodservice equipment: design; consulting.    Designed Marketing campaigns; purchasing, vendor-alliances; delivery scheduling; contractors-installation; trade-show exhibitions. Consulting, training, & seminars on: layout, design; health codes; trade styles; location; lease negotiation Business Broker concurrently, spin-off business from foodservice equipment: negotiate sales, leases, source businesses, location; transfer business titles. Millwork, fabrication shop: General Manager; 30 staff; Coordinate: production, manufacturing; marketing, sales, ordering, scheduling; quotes, etc.  Worked with architects, contractors, suppliers. Redesigned factory, processes; Started D-I-Y Home Improvement Centre  Central Pennsylvania Business School:  EDP Academic Chairman; Lecturer in EDP; EDP Administrative Manager;  general business lecturer  Merged Accounting & EDP courses to create MIS program. Determine courses that students would require; schedule offerings: room, lecturer Burroughs (UNISYS):  Sales & Territory Manager; Marketing research;  Computerized Management Information & Accounting Systems; Sale; write, modify, debug programs; installation.  Job-costing programs; General Ledger Trane Heating & Air Conditioning:  Sales, marketing; system design; worked with contractors; architects; builders; developers; designers  Conference speaker, sample: TQM; ISO 9000; Marketing; BPR; OD; Leadership Conference organizer: TQM; ISO 9000; Franchising; China business and tax strategies; etc

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